OwnUrGoal PRIVACY POLICY
OWNURGOAL and
its related entities (Us, We, Our) respects and values your privacy and is
committed to keeping your Personal Information private. The Privacy Act 1988 (Cth) regulates the way in which We collect and use your
Personal Information, as well as the circumstances under which We might provide
information to third parties. We comply with the Australian Privacy Principles
in that regard.
This Privacy
Policy outlines how We collect, use, disclose, store and otherwise manage your
Personal Information and is designed to assist you in understanding how We
collect and use your Personal Information in connection with the provision of
our sporting, organisational and related services, the marketing of Our various
services and to assist you in making informed decisions when using Our App.
How and why We collect your information
We will
collect your personal information for a number of reasons, including where it
is necessary for Us to provide Our services, to maintain contact with you, to
keep you informed of the services We offer, current developments, to notify you
of events or service offerings, for recruitment and employment and for
administration and management purposes.
Generally, We will collect Personal Information directly from you. It
may occasionally be necessary for Us to collect your Personal Information from
a third party, or from a publicly available source. We will only collect Personal
Information in that way where you have consented, you would reasonably expect
Us to collect Personal Information in that way, or if it is necessary for the
performance of Our services.
We may also
collect Personal Information about you from your use of Our websites (which
will include mobile phone applications and similar or relates technology), registration
or participation in competitions or events, through the use of services or products
and information you provide to Us through contact mailboxes or through the use
of Our websites.
Information We may collect
“Personal
Information” is information that could identify you as an individual, or from
which your identity could be reasonably ascertained.
The Personal
Information that We collect depends on the nature of our relationship or
engagement with you, including as a member, official, sponsor, parent,
participant, athlete, customer, supplier, contractor and/or visitor to our
websites.
During the course of running our organisation,
we will collect information which may include the following kinds of Personal Information:
We may also collect sensitive
information which you have provided to us and which you consent to us holding,
including medical information, information and data relating to your physical
circumstances and condition, injuries, treatment, recovery and the like.
We may also collect
Personal Information from the following sources:
Examples of
information that may be collected include name, contact details, date of birth,
gender, marital status, occupation or physical description and the details of
other persons that you might give to Us. Where relevant, we may ask you for
other information, in particular, in order to receive orders or to conduct Our
organisation, run competitions and provide Our services. It may also be
necessary for Us to collect credit card or bank account details or other
details.
We will not
usually seek to collect sensitive information (such as detail of race or ethnic
origin, religious beliefs, criminal record, mental health, or sexual
orientation) from you. If it is necessary for Us to collect (or if you provide)
sensitive information, We will obtain your explicit
consent (or by providing such information to Us, you provide consent) to the collection
and use of such information.
When you use
Our website, information may be collected in the manner described below (see
Cookies). Otherwise, the information collected will only be information that
you enter into the website.
We will only
use your Personal Information to:
We may use
your information, including your Personal Information, to market Our services, including by internet
and/or email. You will have the opportunity to elect not to receive further
marketing information from Us by writing to admin@ounurgoal.com.au . We will endeavour to process your request within
21 days. Alternatively, if We have contacted you by email, you may use the
unsubscribe function in that email to notify Us that you do not want to receive
further marketing information, updates, changes of schedule and the like from
Us.
We will hold
your personal information for only as long as is required to fulfil the
purposes for which it was collected or as required by law.
We may share
your Personal Information with third parties who you instruct Us to contract,
to assist Us to provide the services requested by you. Those third parties may
include service providers who assist Us in performing Our services such as for
example, health service providers, administrators, trainers, clubs and
organisations. We will generally require that those persons or organisations
protect your information in the same way We do. We will never sell your
personal information.
We may store,
process or back-up your personal information on computer servers or networks
which are located overseas or in “the cloud”, including where services are
performed by service providers who are located overseas.
Where your Personal
Information is provided to overseas entities, We will
take all necessary steps to ensure that the security of the information is
maintained and that it is used consistent with this policy and Our obligations
under the Privacy Act.
Other Information
To improve
your experience on Our websites, We may use ‘cookies’.
See below for more information on ‘Cookies’.
Our website
may contain links to other websites. Please be aware that We are not
responsible for the privacy practices of such other sites. When you visit a 3rd
party link from Our websites. We advise you to be aware and read their privacy
policy.
In addition, Our website uses third party cookies from Google Analytics,
which may include the following features:
The
information We collect and share with third parties through cookies is
aggregated and therefore anonymous (it does not include Personal Information
which is likely to identify you). The information may be used when you visit Our
website and third-party websites.
While We
recommend that users enable cookies on their browsers in order to enjoy all the
features of Our website, the decision remains in the hands of the individual.
Most browsers allow you to control management of cookies, this will be different
depending on each user’s personal computer and operating system. You should refer
to your browser help menu for further information.
Data
Where We obtain any data as a result of your use of Our websites or
through any information which you may provided to Us, you acknowledge that We
will own the data and all rights which may subsist in relation to that date. Such data will generally be collected and
maintained in an aggregated form, without any personal details which would
otherwise identify you.
Disclosure or Distribution to Third Parties
We do not
provide your Personal Information to others unless;
In the event
that We allow Personal Information to be able to be accessed by third parties
for organisational purposes such as computer hosting, We
will ensure that they maintain your privacy and We may require those
organisations to sign confidentiality agreements.
Information about Third Parties
Where you
have provided Us with information about third parties, the same privacy
considerations will apply to this information as to your own Personal
Information. When We receive this information, We will
assume that you are authorised to provide it to Us. If requested, you must
notify the person that you have provided their information to Us.
Cookies
You do not
have to provide Us with any personal information if you are a visitor to Our
website and you may choose to remain anonymous or to provide Us with a
pseudonym if you do not wish to reveal your identity. However, you should be
aware that by remaining anonymous or in providing a pseudonym, you may not be
able to access all of Our website. We
may also be unable to properly provide Our services to you or the nature and
extent of Our interaction may be limited. We may also be unable to properly
respond to any request.
The use of
Our website may involve the use of cookies. Cookies are used by most major
websites. A cookie is a small text or data file that a website transfers to
your hard drive to allow the website to track the pages that you have visited
or remember your preferences. A cookie only contains information you supply and it cannot access information from your system. We
will use this information for the purposes of optimizing the effectiveness of
Our web services. We use cookies to monitor the traffic to the various pages on
Our website so that We can improve its relevance to visitors and clients. Most
of this information is aggregated and used for statistical purposes. It will
generally contain non-personally identifiable information such as your internet
provider, date and time, search phrases, or referring websites.
Most
browsers are set up to accept cookies. However, if you do not wish to receive
any cookies, you may be able to change the settings of your browser to give you
greater control over this. You may refuse the use of cookies by selecting the
appropriate settings on your browser. However, that may also result in you not
being able to use the full functionality of Our website.
We also
collect some information about your use of Our website. Much of this
information will not be Personal Information as it will not reveal your
identity.
You may
choose to provide Us with Personal Information in some circumstances when you
access Our website, including where you wish to request products or services,
ask Us to respond to queries or correspondence, or apply for work. If you
provide Us with someone else’s Personal Information, you should only do so if
you have their authority or consent. You should also take reasonable steps to
inform them of the matters set out in this Privacy Policy.
Blogs, Forums, and other Social Media
Our
website/s may host or link to social media applications or other services that
allow you to share personal information and content with other users (“Social
Media Applications”). Any personal
information or content that you contribute to any Social Media Applications can
be read, collected and used by other users over whom We may have no control.
You acknowledge that any contribution by you to a Social Media Application is
publication to the world at large and We are not responsible for any use,
misuse or misappropriation by other users of any personal information or
content that you contribute to any Social Media Applications.
Where you
provide or contribute any data to Us through a Social Media Application or
another of Our services, you warrant that the data is accurate at that point in
time. Where possible, We will desensitise the data so
that it does not contain your Personal Information. You acknowledge that the
data may be aggregated, or form part of a sample and that the nature of the
results or sample may change over time.
Security
OwnUrGoal
requires all staff to keep Personal Information confidential.
OwnUrGoal
takes all reasonable steps to protect the physical security of information and
to prevent unauthorised access to Personal Information such as restricted
access to records, passwords and firewalls.
We strive
to ensure the security, integrity and privacy of Personal Information submitted
to Our website.
Unfortunately,
no data transmission over the internet can be guaranteed to be totally secure
and you acknowledge and accept this risk when accessing and using Our website.
We will
endeavour to take reasonable commercial steps to protect Personal Information
you provide Us, whether kept in electronic form or hard copy, including in
relation to your use of the website and ensure its security on Our systems
Our
employees are obliged to respect the confidentially of any Personal Information
held by Us. However, We will not be held responsible
for any loss or damage which is directly or indirectly caused by unauthorised
access to your Personal Information.
Variations
It is
possible that We will change our privacy policy from time to time. Any changes
will be posted on Our website. You acknowledge that We work in a dynamic
business environment and from time to time it may be necessary to review Our
privacy policy.
You will
always be able to find the current version of Our privacy policy on Our
website.
How you can access your Information
You may
access and request that we update or correct your personal information by
contacting admin@ounurgoal.com.au by email. Requests will be dealt with as quickly as
possible and We will endeavour to respond within 21 days.
In some
circumstances, We may refuse to give you access to
personal information and in these circumstances We will explain why (e.g. it
may be a conflict of interest to provide the information).
Complaints
In the
event that you have a complaint about the manner in which your Personal
Information has been used, please refer the complaint to Us. Your complaint
will first be investigated on an in-house basis by a person not directly
involved with the complaint. Please email the details of any complaint to admin@ounurgoal.com.au
In the
event that you are still not satisfied, We will advise
you of further complaint resolution processes which are open to you and which
We will follow in order to resolve your complaint.
How to Contact Us
You may
request further information about the way We manage your Personal Information
by emailing admin@ounurgoal.com.au or by telephone on 07 3377 9100.
CREDIT REPORTING POLICY
We may also
be bound by the credit reporting provisions of the Privacy Act and the Credit
Reporting Code registered under the Privacy Act. Where We provide services to
you on credit (that is, you will pay for those services after We start
providing them to you), We are a credit provider for the purposes of the
Privacy Act.
This Credit
Reporting Policy describes how We manage credit-related information about
individuals (credit information). It does not apply to the collection or use of
credit related information about corporations.
We will
ensure that all personal information (including credit information) which We
handle is managed in accordance with the Privacy Act and other applicable laws
protecting privacy.
Collection of credit information
We may collect,
hold and use certain credit related information about you. We will generally
only obtain this information from you. We will not routinely collect or
exchange information with credit reporting bodies and other credit providers
unless you authorise Us to do so. We use credit related information to assist
Us in determining whether We will provide or continue to deal with you on
credit and to manage Our relationship with you. Credit related information
includes your name and contact details, your credit history (including any
repayments or late repayments you have made), any credit rating or credit
assessment score that We calculate; and details of any credit related court
proceedings or insolvency applications that relate to you.
We will
securely store all credit related information that We collect or hold about
you.
Disclosure of credit information
Unless
otherwise required by law, We will only disclose your
credit related information to third parties in limited circumstances as
permitted by the Privacy Act. We may disclose your credit related information
to parties that provide credit related services to Us such as debt collectors,
credit management agencies and Our agents. We may also disclose your credit
related information to a third party that you or We request act as a guarantor
in relation to any credit provided to you. We may also disclose credit
information to credit reporting bodies where there has been a default in
payment. We will provide at least 14 days’ notice of our intention to disclose
default information to a credit reporting body before making any such
disclosure. We will not disclose any credit information to any recipient
located outside of Australia.
Other
circumstances where We may disclose your credit related information include
where required by law or the order of a court or tribunal and where you
otherwise expressly consent to the use or disclosure.
Access & corrections
Consistent
with our Privacy Policy, you may request access to any credit related
information that We hold about you.
If you
request that We correct any credit related information that We hold about you, We will endeavour to respond to that request within 21 days
(or such longer period as you may agree) and correct any credit related
information that We hold about you that We are satisfied is inaccurate,
out-of-date, incomplete, irrelevant or misleading.
Complaints
You may
complain about any failure by Us to comply with Part IIIA of the Privacy Act or
the Credit Reporting Code. If your complaint relates to Our failure to provide
access to or to correct any credit related information that We hold about you,
you may lodge a complaint directly with the Office of the Australian
Information Commissioner (for more information, please see www.oaic.gov.au
). If your complaint does not relate to these matters, you must first
lodge a complaint with Us in accordance with the procedure set out in our
Privacy Policy, which sets out how We will deal with such complaints.
A complaint
may be lodged by contacting Us directly or by emailing admin@ounurgoal.com.au.